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Help center

For new users

How to register How to search a Lot I want How to get auction quota Proportion of deposit to auction quota How to use message How to make remittance notification What is regular auction How many auction methods does zhaoonline provide Can I bid on the Lot in preview How to bid

FAQ

How to modify login password Forgot password How to inquire balance How to conduct refund Inquire bid history What is increment How to know if I have won Can I retract my bid Can I use deposit to pay How to view a larger picture How is overdue handled How to consign About consignment fees How to settle

Registration and login

Registration Login

Consignment operations

Acceptable consignment Consignment procedures How to settle Manage consignment Inquire contract Inquire my Lot Inquire settlement list Consignment insturctions

Bidding operations

Auction methods How to search a Lot View picture How to watch a Lot Stop watching a Lot Get auction quota Lot preview Place bid What is auto bid Set up auto bid Change auto bid amount Bid history View reference price

Payment and shipping

Manage Lot Pay for your Lot Shipping methods Rates standard Ship now Combined shipping Defer shipping Collect your Lot in person Custody period Inquire shipping Dispute regarding Lot About Local Pick-up

Manage account

Add funds Bank transfer Make remittance notification Manage balance Inquire balance Refund balance Convert balance to deposit Manage deposit & auction quota Inquire deposit and auction quota Convert deposit to balance

Message

Message Receive and check message Send message

Personal information

Identity verification Personal profile Personal information Shipping address Bank account Modify login password Modify payment password Forgot password

Definitions and standards

Consignment fees Buyer's premium Custody fee Packing fee Insurance Shipping fee Conversion rate history Payment period Proportion of deposit to auction quota Service Agreement Increment Conditioning description Official currency and other currencies Definition of terms

Shipping address

You can manage your shipping address in 'Account' — 'My profile':

1. Add new shipping address Click 'Add new address', enter the relevant information, and click 'Save'. Tip: You need to define a name for your new address so that it'll be convenient for you to use it later. If you have saved 5 shipping addresses, you can't add more.

2. Modify shipping address Select the shipping address you want to modify, modify the relevant information, and then click ‘Save' after you complete the modification.

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