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Help center

For new users

How to register How to search a Lot I want How to get auction quota Proportion of deposit to auction quota How to use message How to make remittance notification What is regular auction How many auction methods does zhaoonline provide Can I bid on the Lot in preview How to bid

FAQ

How to modify login password Forgot password How to inquire balance How to conduct refund Inquire bid history What is increment How to know if I have won Can I retract my bid Can I use deposit to pay How to view a larger picture How is overdue handled How to consign About consignment fees How to settle

Registration and login

Registration Login

Consignment operations

Acceptable consignment Consignment procedures How to settle Manage consignment Inquire contract Inquire my Lot Inquire settlement list Consignment insturctions

Bidding operations

Auction methods How to search a Lot View picture How to watch a Lot Stop watching a Lot Get auction quota Lot preview Place bid What is auto bid Set up auto bid Change auto bid amount Bid history View reference price

Payment and shipping

Manage Lot Pay for your Lot Shipping methods Rates standard Ship now Combined shipping Defer shipping Collect your Lot in person Custody period Inquire shipping Dispute regarding Lot

Manage account

Add funds Bank transfer Add funds via PayPal Make remittance notification Manage balance Inquire balance Refund balance Convert balance to deposit Manage deposit & auction quota Inquire deposit and auction quota Convert deposit to balance

Message

Message Receive and check message Send message

Personal information

Identity verification Personal profile Personal information Shipping address Bank account Modify login password Modify payment password Forgot password

Definitions and standards

Consignment fees Buyer's premium Custody fee Packing fee Insurance Shipping fee Conversion rate history Payment period Proportion of deposit to auction quota Auction rules Increment Conditioning policy Official currency and other currencies Definition of terms

Definition of terms

Regular auction

Regular auction, comprising various Lots, is provided to ensure your participation at anytime. You can bid on any Lot you are interested in.

Price realized

After a Bidder has won a Lot, he has to pay the price realized. It comprises winning bid plus buyer's premium.

Auto bid

Zhaoonline has an Auto Bid system. When you wants the system to automatically bid on your behalf, you shall set it up according to the tips from the system. If Auto Bid is being used, you can be a high bidder under the condition that your maximum bid amount must be higher in an increment than the bid placed by 'conventional bidding'. Zhaoonline's Auto Bid program adopts a ladder system, that is, each price range defaults different increment. When you are setting up Auto Bid, you will be given clear tips.

Transaction list

After you have won a Lot, a transaction list will be created by the system to notify you to send payment or to view the information of the Lot you won.

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