1. If you forgot login password, please call zhaoonline's Customer Service: 021-23099900.
2. If you forgot payment password, please fax the copy of your ID card (or send the scan or picture of of your ID card via e-mail).
Your location:Homepage > Help center
Help center
For new users
How to register
How to search a Lot I want
How to get auction quota
Proportion of deposit to auction quota
How to use message
How to make remittance notification
What is regular auction
How many auction methods does zhaoonline provide
Can I bid on the Lot in preview
How to bid
FAQ
How to modify login password
Forgot password
How to inquire balance
How to conduct refund
Inquire bid history
What is increment
How to know if I have won
Can I retract my bid
Can I use deposit to pay
How to view a larger picture
How is overdue handled
How to consign
About consignment fees
How to settle
Registration and login
Consignment operations
Acceptable consignment
Consignment procedures
How to settle
Manage consignment
Inquire contract
Inquire my Lot
Inquire settlement list
Consignment insturctions
Bidding operations
Auction methods
How to search a Lot
View picture
How to watch a Lot
Stop watching a Lot
Get auction quota
Lot preview
Place bid
What is auto bid
Set up auto bid
Change auto bid amount
Bid history
View reference price
Payment and shipping
Manage Lot
Pay for your Lot
Shipping methods
Rates standard
Ship now
Combined shipping
Defer shipping
Collect your Lot in person
Custody period
Inquire shipping
Dispute regarding Lot
About Local Pick-up
Manage account
Add funds
Bank transfer
Make remittance notification
Manage balance
Inquire balance
Refund balance
Convert balance to deposit
Manage deposit & auction quota
Inquire deposit and auction quota
Convert deposit to balance
Message
Personal information
Identity verification
Personal profile
Personal information
Shipping address
Bank account
Modify login password
Modify payment password
Forgot password
Definitions and standards
Forgot password
